Returns & Exchanges
We want you to love your order from Gladfolk and are happy to assist in returns or exchanges when possible! Please carefully review our return and exchange policy below before placing an order. If you have further questions, don’t hesitate to get in touch with us at email@example.com.
What is your return policy?
For non-customized goods that are still in stock on our site, we can offer returns and exchanges but are not responsible for return shipping & handling fees.
Any original, related shipping charges will not be refunded. The customer is responsible for new shipping costs for exchanges. Returns and refunds are subject to a $3 restocking fee.
Your return must be in original unworn, unwashed condition to be eligible for a return or exchange. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
For a return, please get in touch within 7 days of delivery. Items must be sent back to us within 14 days of delivery - we cannot accept returns/exchanges on lost or damaged packages, so please be sure to include package insurance and tracking at your own discretion.
If you would like to schedule a return, please email firstname.lastname@example.org. Once the product has been received and inspected at our shop we will issue a refund less shipping charges in the original payment method.
Please include your name and order number with your return package.
Customizable goods, engraved goods, printable files, digital downloads, rush fees, shipping upgrades, sale items, and special-order clothing sizes are all NON-refundable.
Can I cancel my order?
We cannot cancel or refund any digital downloads. All other orders may be canceled if we receive notice within 24 hours of your purchase.
What if my order arrives damaged?
Oh no! Please get in touch within 48 hours of delivery, and we’ll be happy to help correct the problem with proof of damage. For insurance claims, we do need a photograph of the damaged item(s) and any packaging that was damaged en route! We can only process returns and exchanges on original unworn, unwashed merchandise - so please check your order before laundering! We are not responsible for any damage that occurs after the product is used or laundered.